Terms of service

Terms of Service

Effective Date: [Insert Date]

Welcome to Primate Active! These Terms of Service (“Terms”) govern your use of our website, services, and the purchase of products from Primate Active PTY LTD (ABN 75 674 196 340), an Australian proprietary limited company.

Please read these Terms carefully before using our website or purchasing our products. By accessing or using our services, you agree to be bound by these Terms.

1. Company Information

Primate Active PTY LTD
ABN: 75 674 196 340
Registered in Australia
Email: primateactive@gmail.com
Website: www.primateactive.com.au

2. Eligibility

By using our services, you represent that you are at least 18 years old or have the permission of a parent or guardian. You agree to use the website in accordance with all applicable laws and regulations.

3. Orders and Payments

  • All orders are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order for any reason.

  • Prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.

  • Payment must be made at the time of purchase via our approved payment methods.

  • You agree to provide accurate and current information for all purchases.

4. Shipping and Delivery

  • We ship domestically and internationally (where permitted).

  • Delivery times are estimates only and not guaranteed.

  • We are not responsible for delays outside our control, including customs processing for international orders.

5. Returns and Exchanges

  • We accept returns within 30 days of delivery, subject to our Returns Policy.

  • Products must be returned unworn, unwashed, and in original packaging with tags.

  • Sale items may not be eligible for refund unless required by Australian Consumer Law.

  • Return shipping costs are the responsibility of the customer unless the item is faulty.

6. Intellectual Property

All content on our website—including logos, images, graphics, and text—is the property of Primate Active PTY LTD and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our written permission.

7. Privacy

Your personal information is collected, used, and stored in accordance with our Privacy Policy. By using our site, you consent to our collection and use of information as described in the policy.

8. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any direct, indirect, incidental, or consequential loss or damage from the use of our website or products.

  • Our total liability is limited to the amount paid for the specific product giving rise to the claim.

9. Warranties and Consumer Guarantees

Nothing in these Terms limits your rights under the Australian Consumer Law. If a product is faulty or not as described, you may be entitled to a replacement, refund, or repair as applicable.

10. Account Termination

We reserve the right to terminate or suspend access to our services at our discretion, including for breach of these Terms.

11. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with the revised date. Your continued use of our services constitutes acceptance of the new Terms.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia, and any disputes will be resolved in the courts of that jurisdiction.

13. Contact Us

For any questions about these Terms, please contact:

Primate Active PTY LTD
Email: primateactive@gmail.com
Website: www.primateactive.com.au